1. Who We Are
We operate Vivid360 from Dubai, United Arab Emirates. We are your data controller and handle all data inquiries. For questions, contact us at info@vivid360.io.
2. Information We Collect
We collect the following categories of information:
- Contact details:name, email address, phone number, company name
- Account credentials:login information and user preferences
- Usage analytics:pages visited, features used, session duration
- Technical data:IP address, browser type, operating system, device type
- Cookie and tracking information:as described in Section 6
3. How We Use Your Information
We use collected information for the following purposes:
- Responding to inquiries and demo requests
- Platform maintenance and improvements
- Experience personalization
- Performance analysis
- Communications about updates (with your consent)
- Security and fraud prevention
- Legal compliance
4. Legal Basis for Processing
We process your data under the following legal bases:
- Consent:where you have given explicit permission
- Contractual necessity:to fulfill our obligations to you
- Legitimate interests:platform improvement, security monitoring
- Legal obligations:compliance with applicable laws
5. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
- Service providers:who help us operate the platform
- Analytics partners:Google Analytics 4 and Microsoft Clarity
- Legal authorities:when required by law
- Business transfers:in the event of a merger, acquisition or asset sale
6. Cookies and Tracking Technologies
We use the following cookies and tracking tools:
- Essential cookies:session management (Vivid360)
- Analytics:Google Analytics 4
- Behavior tracking:Microsoft Clarity
- Performance:Google Tag Manager
You can manage your cookie preferences via the consent banner when you first visit our site, or through your browser settings at any time.
7. Data Retention
- Contact data:retained for 24 months from last interaction
- Account data:duration of account plus 12 months post-closure
- Analytics data:26 months (anonymized and aggregated)
8. Data Security
We implement the following protections to safeguard your data:
- HTTPS encryption for all data in transit
- Security headers (HSTS, CSP)
- Role-based access control
- Multi-factor authentication
- Regular security audits
- Data encryption at rest and in transit
9. International Data Transfers
Our operations are based in Dubai, UAE. Any international data transfers include appropriate safeguards in accordance with UAE Federal Decree-Law No. 45 of 2021 and GDPR where applicable.
10. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
All requests will be answered within 30 days. Contact us at info@vivid360.io.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. If we discover that we have collected data from a child, it will be deleted promptly.
12. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
13. Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through our platform and the "Last updated" date above will be revised accordingly.
14. Contact Us
Vivid360
Dubai, United Arab Emirates
Email: info@vivid360.io